Get in Touch

Contact Us

Find our contact details and get in touch with our team for any assistance or inquiries.

No. 8 Changxiang Road, Jiading District, Shanghai

No. 24, Jidong Intelligent Manufacturing New City, Zhangqiu District, Jinan City, Shandong Province

+86-188-6547-1177(Whatsapp,Viber,Telegram）

sales@factop.net

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Frequently Asked Questions

How to Get Product Samples?

You can place a sample order directly on our “Samples” page. Once we receive your request, our team will contact you as soon as possible. As there is currently high demand for samples, we will offer the most favorable pricing we can.

How Long Does It Take to Receive Samples?

Once we receive your sample order, we promptly arrange shipment through international express carriers such as DHL, UPS, FedEx, TNT, or EMS. If you have a preferred courier, please let us know in advance. After dispatch, we will provide a tracking number so you can follow the shipment status. Delivery time depends on the selected carrier’s international shipping schedule.

Can the Product Packaging Be Customized??

Most of our shipments use FACTOP’s own brand and packaging. However, customized packaging can be arranged depending on your order quantity and specific requirements.